Heathrow are developing a suite of enhanced services specifically to improve the experience that passengers travelling as part of a group receive while making their way through the airport. With improved communication between the group organiser and the airport, Heathrow will be able to proactively plan a group’s journey through the airport and ensure that they have a smoother arrival or departure.
With the development of paid for premium services this journey will be able to be enhanced further with the services being tailored and relevant to the group requirements. These services will include Meet & Assist from the aircraft to onward travel arrangements, porter services and branded welcome desks…. with more services in development. Heathrow will also be able to book restaurants and airport lounges for group use in all terminals subject to availability. The services are not just available for groups, they are all available for individual passengers wishing to enhance their journey too.
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